Privacy Policy
Last updated: March 18, 2026
1. INTRODUCTION
This Privacy Policy describes how Homeohub Healthcare Pvt Ltd (“Homeohub”, “we”, “our”, “us”) collects, uses, stores, processes, and protects user data when you access or use our platform.By using the platform, you consent to the collection and use of your data in accordance with this Privacy Policy.
2. DATA COLLECTION
Homeohub may collect personal, medical, and technical information necessary to provide healthcare services. This includes user details such as name, contact information, age, gender, address, and identification details. It also includes medical information such as health history, symptoms, reports, images, prescriptions, and treatment-related data.In addition, technical and usage data such as IP address, device information, browser type, location (if permitted), and interaction data may also be collected.
3. PURPOSE OF DATA USE
The collected data is used for providing consultations, treatment, follow-ups, and healthcare services. It may also be used for account management, communication, service improvement, internal analysis, quality control, and operational purposes.Homeohub may use anonymized or aggregated data for research, analytics, and development of healthcare systems and technologies.
4. TELEMEDICINE DATA USAGE
As part of telemedicine services, consultations may be conducted through video, audio, or chat. Such interactions may be recorded, stored, and used for treatment purposes, quality assurance, training, legal compliance, and dispute resolution.By using the platform, the user consents to such recording and usage.
5. DATA SHARING
User data may be shared with healthcare practitioners, laboratories, pharmacies, courier services, and service providers where necessary to provide healthcare services.Data may also be shared with internal teams, support staff, or affiliated professionals involved in patient care, case discussions, or training purposes.Homeohub does not sell personally identifiable medical data to third parties.
6. THIRD-PARTY SERVICES
Homeohub may use third-party service providers for hosting, data storage, analytics, payment processing, communication, and operational support.While reasonable precautions are taken, Homeohub shall not be responsible for data breaches or misuse caused by third-party service providers beyond its control.
7. DATA SECURITY
Homeohub implements reasonable administrative, technical, and operational safeguards to protect user data from unauthorized access, misuse, alteration, or loss.However, no system is completely secure, and users acknowledge that data transmission over the internet carries inherent risks.
8. DATA ACCESS AND CONTROL
User data may be accessed by authorized personnel, including doctors, support teams, and internal staff, for treatment and operational purposes.For clinical accuracy and quality care, multiple practitioners may review patient data when required.
9. DATA ACCURACY DISCLAIMER
Homeohub relies on the information provided by users. Any incorrect, incomplete, or misleading information may affect treatment outcomes.Homeohub shall not be responsible for consequences arising from inaccurate or incomplete user-provided data.
10. DATA RETENTION
User data may be retained for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain records.Even after account deletion, certain data may be retained for legal, operational, or analytical purposes.
11. DATA DELETION
Users may request account deletion. However, due to system requirements, legal obligations, and data processing systems, complete deletion of all data may not be possible.
12. INTERNATIONAL DATA TRANSFER
User data may be processed, stored, or accessed in different locations depending on operational requirements and service providers.By using the platform, users consent to such data transfer.
13. MARKETING AND COMMUNICATION
Homeohub may send users service-related notifications, updates, and relevant healthcare communication.Users may receive messages related to treatment, reminders, and platform updates.
14. LIMITATION OF LIABILITY
Homeohub shall not be liable for any data breach, loss, unauthorized access, or misuse arising from circumstances beyond its reasonable control, including cyber attacks, technical failures, or third-party actions.
15. USER RESPONSIBILITY
Users are responsible for maintaining confidentiality of their login credentials and ensuring secure use of the platform.
16. POLICY UPDATES
Homeohub reserves the right to modify or update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.
17. CONSENT
By using the Homeohub platform, the user provides consent for data collection, storage, usage, and sharing as described in this Privacy Policy.